At BookHSRIndia.in, operated by HSRP INDIA ENTERPRISES, we are committed to providing transparent and responsive assistance services. This Grievance Redressal Policy outlines the process through which users can raise concerns, complaints, or grievances related to our guidance and support services.
1. Scope of Grievances
Users may raise grievances related to:
- Service-related issues or dissatisfaction
- Delay or non-receipt of promised guidance/support
- Billing or payment-related concerns (service fee only)
- Communication or support-related issues
Note: We do not handle official HSRP bookings, approvals, or government services. Grievances related to official vendors or transport authorities must be addressed directly to them.
2. Grievance Redressal Officer
All grievances will be handled by the designated Grievance Redressal Officer of HSRP INDIA ENTERPRISES.
Grievance Redressal Officer:
Name: Sukhdev Jangir
Email: contact@bookhsrindia.in
Contact Number: +91 9587249403
(For grievance-related communication only. No bookings or payments are handled via phone.)
3. How to Raise a Grievance
To register a grievance, please email us at contact@bookhsrindia.in with the following details:
- Registered name and contact number
- Description of the grievance
- Date of service/payment (if applicable)
- Payment proof or reference ID (if applicable)
Providing complete information will help us resolve your concern faster.
4. Resolution Timeline
- We aim to acknowledge grievances within 48 working hours
- Resolution will be provided within 7–10 working days, depending on the nature of the issue
Complex cases may require additional time, which will be communicated accordingly.
5. Escalation
If you are not satisfied with the resolution provided, you may request escalation by replying to the same email thread with additional details or clarification.
6. Limitations
- This grievance mechanism applies only to services provided by BookHSRIndia.in
- We are not responsible for actions, delays, or decisions of government departments, transport authorities, or official HSRP vendors
Company Details
Business Name: HSRP INDIA ENTERPRISES
Website: bookhsrindia.in
Support Email: contact@bookhsrindia.in
Contact Number: +91 9587249403
Business Address:
245, Ram Nagar, Churu,
Taranagar, Nathani Road,
Churu, Rajasthan – 331001
Important Disclosure
BookHSRIndia.in is an independent digital assistance platform and not a government website or agency.
We never request OTPs, passwords, or banking details.